Refund Policy

Return & Exchange Window

All items: Return/exchange within 30 days of delivery.

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Return Conditions

Items must be:

 

• Unworn, unwashed, undamaged

• With original tags/labels attached

• Returned in original packaging

 

Note: Contact support first to get the correct return/exchange address.

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Return & Exchange Steps

1. Email RotilalifeService@outlook.com to request the return address.

2. Repackage items as instructed and ship to the provided address.

3. Finalize:

   • Refunds: Issued to original payment method within 3–5 business days (after inspection); allow 3–7 extra days for bank/card processing.

   • Exchanges: Replacement shipped within 3 business days (after approval).

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Order Cancellation

• If not shipped: Request cancellation via email (orders process quickly, often within hours).

• If shipped: Cannot cancel — wait for delivery, then request a return.

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Contact

For questions: Email fgnhxbd5084@outlook.com